Job Description: This is for an "On Call" position.

ASP is looking for experienced General Clerks for the Appointment Call Centers located at the Naval Hospital Camp Lejeune.

Job Duties:

For active duty and MTF TRICARE Prime enrollees, if an appointment is necessary, each appointment protocols or nurse assessment, the employee shall schedule the appointment using the following TRICARE access standards: (1) acute appointments within 24 hours; (2) routine appointments within 7 days; and (3) preventive and specialty appointments within 28 days or in accordance with the specialty referral
The contractor shall ensure the caller is not on-hold for more than 30 seconds during the entire call
Ensure blockage rates never exceed 5%. A blockage is defined as either a busy signal or a message stating the circuits are busy
Verify patient eligibility and enrollment status for approximately 14,500 beneficiaries each month
Refer the caller to the Defense Enrollment Eligibility Reporting System (DEERS) Office when they present as ineligible for care
Verify and change patient demographics approximately 12,500 times each month
Register approximately 10,500 previously unregistered MHS beneficiaries into the appointing and registration system
Review available appointments and schedule the appointment selected by the beneficiary and /or provider
Cancel and reschedule appointments requested by the beneficiary and /or provider
Act as the Patient Contact Representative for Appointment Call Center and the Family Health Center - Appointing services. Patient contact information shall be obtained from contractor staff or the In Case of Emergency system
Answer complex appointment questions and serve as a resource to Family Health Center - Appointing personnel

Requirements

Must have a current BLS certificate
Must be able to pass a background check
Must have 1 year experience working in a clinical setting

Disclaimer:

Americas Staffing Partner is an equal opportunity employer. All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation